Your Health Announces The Closure of its Hartsville Location

Your Health announces the closure of its Hartsville location, effective December 16, 2024. The decision follows changes in the professional paths of Dr. Harless and Dr. Elder, who are transitioning to hospital-based care, and Dr. Mendez, who is pursuing a new professional venture.

This closure highlights ongoing challenges faced by independent healthcare providers. Over the past decade, Medicare reimbursements for primary care services have declined by 30%, with an additional 2.8% reduction announced for 2025. Meanwhile, hospital reimbursement rates have risen by 30%, prompting many physicians to shift to hospital-based roles.

Despite our extensive efforts for the owners to renew the lease for the Hartsville office an agreement could not be reached, leading to the closure. However, Your Health remains committed to serving Hartsville patients. The staff will continue supporting patients through telehealth visits, in-home care, and appointments at nearby locations in Florence and Bennettsville. To ensure continuity of care, Your Health is introducing new providers to support Hartsville patients during this transition. More details about their expertise is in the below links.

• Dr. Joseph Williams

• Sherry Elder, APRN

• Elizabeth Newsom, MSN, APRN, FNP-C

While the closure of our Hartsville location is disappointing, our priority is the health and well-being of our patients. We are committed to exploring options for a new Hartsville location while
continuing to provide accessible, patient-centered care.

Patients with scheduled appointments will be contacted to discuss their options. For assistance or to schedule telehealth or in-person visits, please call (843) 917-4117. Your Health thanks the Hartsville community for its support and looks forward to continuing to serve you.

Your Health Team Heads to Denver for Advanced Biote Training

Your Health is proud to announce that 12 representatives will travel to Denver, Colorado, from December 5 to 8 for advanced Biote - bioidentical hormone replacement therapy training. This initiative underscores the organization's commitment to providing innovative, personalized healthcare solutions.

Biote is a leading hormone optimization platform that offers bioidentical hormone replacement therapy, empowering providers to address hormonal imbalances and improve patients' quality of life. The team includes one physician and seven nurse practitioners, all of whom will be certified as Biote Providers. Four other Your Health representatives will attend to support the certified Providers, ensuring a seamless implementation of these services across the organization.

“Our participation in this training reflects Your Health’s dedication to advancing patient care through evidence-based solutions,” said Brooke Howard, APRN, President of Clinical Services at Your Health. “By certifying our Providers in Biote, we aim to meet the growing demand for holistic health interventions that positively impact patient outcomes.”

Your Health’s embrace of Biote demonstrates a proactive approach to enhancing wellness and supporting patients’ long-term health. Following the training, these certified Providers will be equipped to integrate Biote’s cutting-edge solutions into their practices, expanding access to hormone optimization therapy across our communities.

Celebrating Thanks at Your Health

“As we gather with loved ones and reflect on the season of gratitude, I want to take a moment to express my heartfelt thanks to each of you.

At Your Health, we have the privilege of caring for our patients, often during their most vulnerable moments. It’s a responsibility we don’t take lightly, and it’s your dedication, skill, and compassion that make it possible to fulfill this calling every day.

This Thanksgiving, I am especially thankful for our incredible teams — doctors, nurse practitioners, physician assistants, pharmacists, nurses, support staff, and leadership. You are the heartbeat of our practice. Your unwavering commitment to serving others transforms lives and strengthens the communities we serve.

In the midst of a busy and demanding profession, you continue to show kindness, respect, and a genuine desire to make a difference. That spirit of care is what sets Your Health apart.

I hope this holiday season provides you with moments of rest, joy, and connection with those who matter most to you. Thank you for all that you do and for being such an essential part of our mission to deliver compassionate, high-quality care.

Wishing you and your loved ones a very Happy Thanksgiving!”

• Matt Staub, CEO

• Charleston Thanksgiving Food Drive: A Heartfelt Thanks to Our Team and Community

  This year’s Thanksgiving food drive was a huge success, thanks to the incredible support from our community and team. We partnered with Claiborne to provide cooked meals, while the community generously contributed non-cooked items like canned goods, turkeys, and monetary donations. Together, we were able to help 225 patients in the Lowcountry enjoy a special holiday meal. Volunteers and employees worked tirelessly to deliver the food, ensuring that no one was left out. This event truly showcased the power of teamwork and community spirit. We couldn't have made it happen without everyone’s dedication and support. Thank you for making a difference in the lives of so many!

Giving Thanks in the Office

Several offices throughout the company celebrated with a Thanksgiving potluck to gather and catch up with their co-workers.

Ongoing Commitment to Excellence: Achieving the CPXP Certification

Ongoing Commitment to Excellence: Achieving the CPXP Certification

Your Health Patient Experience’s Ongoing Commitment to Excellence: Achieving the CPXP Certification

At Your Health Patient Experience, we are always striving to elevate the care and service we provide to our patients. Our commitment to enhancing the human experience in healthcare goes beyond words—it's embedded in every action, decision, and initiative we undertake. One of the latest milestones in our journey is the recent achievement of the Certified Patient Experience Professional (CPXP) certification by Rebecca Dillard.

While Rebecca’s certification is a notable personal accomplishment, it represents so much more. It underscores our organization’s dedication to fostering a culture of excellence in patient experience—a core value that drives us to continuously improve and innovate across the healthcare continuum.

Why CPXP Certification Matters to Your Health's Patient Experience

The CPXP certification, awarded by the Beryl Institute in partnership with the Patient Experience Institute (PXI), is a globally recognized credential that signifies expertise in managing and improving patient experience. This certification process is rigorous, involving both extensive learning and application of best practices across patient-centered care, leadership, and service excellence.

At Your Health, we believe that earning the CPXP certification is not just about individual achievement—it’s about continually advancing our collective knowledge and skills. As an organization, we recognize that great healthcare is built on great experiences—both for the patients we care for and the people who provide that care.

A Shared Commitment to Transforming Healthcare

The CPXP certification is a reflection of the collective effort we put forth every day to create positive, patient-centered experiences that extend across all touchpoints in the care journey.

This achievement is just one example of the steps we’re taking to ensure that the human experience remains at the forefront of everything we do. From improving patient communication to enhancing the overall atmosphere of care, our organization is continually focused on creating a space where both patients and healthcare providers feel heard, valued, and supported.

Looking Ahead: Ongoing Investment in Patient Experience

Rebecca’s CPXP certification is part of our broader strategy to invest in human experience and set high standards across every aspect of care. But our commitment doesn’t end here. We will continue to focus on Your Experience Matters training and other initiatives that enhance patient experience, colleague experience, improve outcomes, and ensure every individual who interacts with Your Health feels the difference we strive to make.

A Unified Effort Toward Excellence

At Your Health Patient Experience, we are proud of the collective efforts that go into achieving excellence in healthcare experience. 

Thank you for being a part of our commitment to high achievement in patient experience. Together, we will continue to create meaningful, positive changes that impact the lives of everyone we serve.

Medical Adherence Reducing Hospitalizations

Your Health recognizes the critical role of medication adherence in reducing hospitalizations and improving overall health outcomes. We understand that many patients face barriers such as medication costs, transportation challenges, and lack of understanding about their prescriptions. To address these social determinants of health, we offer a range of pharmacy benefits designed to enhance access and compliance.

PHARMACY CONSULTS:

· Medication Reviews: Providing personalized consultations to help patients understand the purpose and benefits of their medications.

· Follow-Up on New Medications: Ensuring patients feel confident with new prescriptions through thorough follow-up discussions.

· Cost-Effective Alternatives: Recommending alternative medications that are more affordable or may have fewer side effects.

· Patient Assistance Programs: To discuss available programs to help alleviate the financial burden of medications.

DISPENSING PHARMACY (SC HomeRX):

· Home Delivery: Convenient home delivery of medications, either through shipping or direct delivery by a d(SC Home RX)river.

· Multi-Dose Blister Packaging: For ease of use, we provide multi-dose blister packs that simplify medication management.

· Traditional Bottles: We also offer medications in standard bottles for those who prefer them.

By leveraging these benefits, patients can take control of their health, leading to improved medication adherence, better health outcomes, and an enhanced healthcare experience.

Dexcom Integration with Clinii

We are excited to announce that the Dexcom continuous glucose monitor (CGM) can now be seamlessly integrated with our Clinii remote patient monitoring (RPM) kits. This integration will provide a more efficient way to monitor patients’ blood glucose levels, as their Dexcom data will now sync directly with their Clinii mobile device, as well as with their Athena chart and Clinii profile.

Key Features:

• Real-time data sync: Patients' blood sugar readings will automatically appear in the Labs section of their Athena chart and their Clinii profile.

• Streamlined monitoring: This integration allows for continuous tracking of glucose levels, improving patient care and enabling better decision-making.

NEW RELEASE: THE HUB

Introducing The Hub App: Your One-Stop Resource for Organization and Efficiency

We’re thrilled to announce the launch of The Hub, a powerful new tool designed to bring clarity, efficiency, and alignment to all our company processes and protocols. The Hub is more than just an app—it’s our new single source of truth, a dedicated space for employees to find up-to-date company documents, workflows, procedures, and administrative files. By housing all resources in one place, The Hub ensures that every team member is equipped with consistent, accurate information to perform at their best.

KEY FEATURES OF THE HUB

1. Streamlined Document Management

   • The Hub enables all document creation, review, and approval processes to take place within one platform. This makes it easy to track each document’s status, reducing the need for manual updates and promoting a streamlined process from start to finish.

2. Locked-Down Approval and Disapproval Process

   • With The Hub’s secure approval system, every document is vetted by our designated team to ensure it aligns with current company standards. Employees can submit new documents or suggest revisions, with full transparency on status changes (e.g., “In Review,” “Approved,” or “Denied”). Feedback is provided for any disapproved documents, so revisions can be made swiftly and efficiently.

3. Customized Access and Permissions

   • The Hub’s permission structure ensures that each employee sees only the documents relevant to their role. Files are labeled as “Downloadable” or “View Only” based on access needs, with restricted permissions where needed (e.g., HR, Management). This ensures each team member has secure and appropriate access to essential information.

4. Protocol Compliance and Accountability

   • Following best practices and our established document management guidelines is crucial for consistency across our organization. Unauthorized document creation or distribution outside of The Hub is strictly prohibited, helping us maintain high standards and avoid referencing outdated materials. Our commitment to accountability is reinforced through The Hub, where supervisors can ensure that team members adhere to established protocols.

5. Training and Support Resources

   • The Hub includes a detailed user guide to support all employees in accessing and navigating the app. Whether you’re accessing training guides, workflows, or regulatory documents, the app’s clear layout will guide you to the resources you need with ease.

STAYING ALIGNED WITH THE HUB’S GUIDELINES

The Hub is here to enhance the way we work by improving consistency and efficiency in every department. All employees are encouraged to rely on The Hub to access protocols and procedures, stay up-to-date on revisions, and track document requests. This transition is key to maintaining operational efficiency and ensuring every team member is informed and empowered with the most current, accurate information.

Our new standard for accuracy, consistency, and alignment starts here. We’re excited to introduce The Hub as a core tool for our company’s continued growth and excellence, and we’re here to support you every step of the way as we all get acquainted with this dynamic platform. Here’s to a more organized, informed, and connected future!

Get Started Today: Access The Hub via your Employee Intranet login and explore everything it has to offer!

2024 Your Health Provider Conference

Thank you to everyone who contributed to the success of the 8th Annual Your Health Provider Conference! This year’s event was remarkable, thanks to the enthusiasm of our attendees, the expertise of our speakers, and the support of our sponsors and vendors. Together, we created a weekend filled with inspiration, knowledge-sharing, and memorable experiences. From karaoke nights to engaging team-building activities, we strengthened connections across departments and fostered a collaborative spirit that will benefit our entire organization.

We were thrilled to welcome internationally recognized speaker Dr. Calvin Chou, who led a powerful workshop on relationship-centered communication, effective feedback, conflict resolution, and remediation in healthcare. Dr. Chou emphasized the importance of listening to understand, referencing Stephen Covey's insight: “Most people do not listen with the intent to understand; they listen with the intent to reply.” His practical guidance on the Ladder of Inference and strategies for empathetic communication inspired attendees to prioritize active listening in patient and colleague interactions.

The conference also featured focused tracks to address the diverse needs of our healthcare community:

• Medical Track: This track provided clinicians with insights into the latest medical advancements and patient care strategies, focusing on enhancing treatment for chronic conditions and integrating technology in healthcare.

• Social Work Track: Dedicated to social workers, this track offered sessions on trauma-informed care, professional boundaries, and critical social issues like hoarding, addiction, and mandated reporting.

• Leadership Track: This track empowered healthcare leaders with sessions on team-building, regulatory navigation, and patient-centered leadership. Emphasizing patient satisfaction and value-based care, these sessions equipped leaders with strategies for impactful decision-making.

In addition to educational sessions, a unique workshop with a professional magician brought a fresh perspective on problem-solving and innovation, reminding clinicians of the “magic” they bring to patient care.

Be sure to check out our blog and social media pages for photos and highlights from the weekend. Please share the memories and help us extend our gratitude to everyone who made this event a truly unforgettable experience. For more conference details, visit the Your Health Conference website.

Your Health Announces Nancy Johnson as Vice President of Population Health in Charleston

Columbia, SC – [July 11, 2024] – Your Health is pleased to announce that Nancy A. Johnson, MSN, RN, CPEN, has joined the organization as Vice President of Population Health in Charleston. Nancy will lead initiatives to improve population health outcomes and oversee the development and implementation of strategies to enhance patient care across the Tri-county community.

Nancy Johnson is a seasoned healthcare professional with extensive experience in nurse case management and population health. She has a proven track record of collaborating with clients, care providers, and clinical workers to ensure efficiency along the continuum of care. Nancy is committed to fostering a patient-centric, emotionally present, and relationship-based culture.

As a Nurse Team Lead with UpStream Care Company, Nancy led the South Carolina Market of Nurse Case Managers, promoting population health-based Chronic Care Management services in collaboration with Medicare guidelines and various organizations statewide. Nancy expertise in case management was honed in her years of service at the Medical University of South Carolina and at Summerville Medical Center where she collaborated with senior leadership  to develop and achieve department goals, promoted professional standards, ensure regulatory compliance and optimized care from both clinical and administrative perspectives.

Nancy received her Master of Nursing Science, Clinical Nurse Leader and her Bachelor of Nursing Science from the University of South Carolina. 

“Nancy Johnson’s extensive experience and dedication to patient care make her an invaluable addition to our Your Health team. Her leadership will be instrumental in advancing our mission to improve health outcomes for the communities we serve.”

— Matt Staub, CEO of Your Health

Your Health is committed to providing high-quality healthcare services and improving population health outcomes in Charleston and beyond.

Your Health Welcomes Lisa Bricker as New VP of Population Health

Columbia, SC, [July 11, 2024] – Your Health is thrilled to announce the appointment of Lisa Bricker as a new Vice President of Population Health in the Lowcountry. With over 25 years of healthcare experience, Ms. Bricker brings a wealth of knowledge and a proven track record of leadership and operational excellence to our organization.

Ms. Bricker joins Your Health from the Harrisonburg Community Health Center in Virginia, where she served as Executive Director since May 2016. During her tenure, she successfully recruited 15 providers, expanded the staff from 30 to 140 team members, and grew the center’s budget from $2 million to over $10 million. Her strategic vision and leadership transformed a struggling organization into a thriving healthcare entity that significantly benefits the community.

Ms. Bricker's experience also includes a 15-year tenure at Sentara RMH Medical Center, where she held multiple leadership roles, including Director of Operations and Quality Coordinator. Her expertise spans practice management, provider and staff recruitment, training, process evaluation and improvement, budget development and management, and change management. She has a demonstrated ability to build and lead high-performing teams, implement strategic initiatives, and drive organizational success.

Ms. Bricker holds a Master of Science in Organizational Development and Leadership from Saint Joseph's University and a Bachelor of Science in Management and Organizational Development from Eastern Mennonite University. She also holds an Associate’s Degree in Nursing from Shenandoah University.

“We are excited to welcome Lisa Bricker to our team. Her extensive experience and dedication to driving improved healthcare outcomes align perfectly with our mission. We are confident that under her leadership, Your Health will continue to provide exceptional care and make a positive impact on the communities we serve.”

— Matt Staub, CEO of Your Health

Your Health is committed to providing high-quality healthcare services and improving population health outcomes in Charleston and beyond.

Governor Henry McMaster Appointed Melissa May-Engel to the South Carolina Board of Nursing

COLUMBIA, S.C. – Governor Henry McMaster announced the appointment of Melissa May-Engel, LPN, to the South Carolina Board of Nursing. Melissa May-Engel, associated with Your Health, will serve as the LPN at Large, bringing her extensive experience and dedication to the nursing profession to the Board.

The mission of the South Carolina Board of Nursing is to protect public health, safety, and welfare by ensuring the safe and competent practice of nursing. This mission is achieved through several key initiatives:

1. Assuring Safe Initial Practice: The Board ensures that all licensed nurses in South Carolina meet rigorous standards for initial practice. This involves comprehensive licensure processes for Licensed Practical Nurses (LPNs), Registered Nurses (RNs), and Advanced Practice Registered Nurses (APRNs).

2. Continuing Competency: The Board promotes ongoing education and professional development to maintain and enhance nursing competency throughout a nurse’s career. This is vital to updating nursing practices with the latest medical standards and innovations.

3. Promoting Nursing Excellence: The board fosters an environment of excellence by supporting high standards in nursing education and practice. This includes surveying and approving pre-licensure nursing programs to ensure the quality education of future nurses.

In addition to licensure and education, the Board investigates complaints against nurses and takes disciplinary action when necessary to uphold the integrity and trust of the nursing profession. Through these efforts, the South Carolina Board of Nursing ensures that the highest standards of nursing care are provided to the public.

Matt Staub, CEO of Your Health, expressed confidence in May-Engel's appointment, noting her commitment to nursing and her ability to contribute to the Board’s mission.

"Melissa’s dedication to patient care and professional expertise make her an invaluable addition to the South Carolina Board of Nursing. I am confident she will help advance our mission to ensure the health and safety of all South Carolinians."

Melissa May-Engle shared her enthusiasm for the new role, stating, "I am honored to be appointed to the Board and look forward to working with my colleagues to continue promoting excellence in nursing. Together, we will strive to ensure that every nurse in South Carolina practices with the utmost competence and compassion."

For more information about the South Carolina Board of Nursing and its initiatives, please visit www.scbon.sc.gov.

Your Health is a leading provider of primary care services dedicated to delivering high-quality medical services in our primary care offices and in patients' homes across South Carolina.

Your Health Primary Care Celebrates Successful Grand Opening in Moncks Corner!

Moncks Corner, SC – We are excited to share that the grand opening of our newest Your Health Primary Care location at 117 E Main Street, Moncks Corner, SC, was a fantastic success! On October 24, we welcomed community members and healthcare enthusiasts to our Open House, where attendees had the opportunity to meet our dedicated healthcare team, tour the new facility, and learn about our comprehensive, patient-centered services.

Highlights from the Event:

The Open House showcased our commitment to building strong, trusting relationships with our patients. Attendees enjoyed engaging discussions about our proactive healthcare approach, which emphasizes regular check-ups and preventive care to promote long-term wellness.

About Your Health Primary Care – Moncks Corner:

Our Moncks Corner clinic focuses on providing accessible, high-quality healthcare tailored to the needs of our community. We offer a range of services, including in-home visits, telehealth, and comprehensive preventive care.

Meet Our Team:

Adrianna Deise, our board-certified Family Nurse Practitioner, shared her insights and passion for patient-centered care. With her diverse experience in orthopedics, pediatrics, intensive care, and clinical education, Adrianna is a vital asset to our team and the Moncks Corner community.

Services Offered:

• Primary Care

• Physical Therapy

• Occupational Therapy

• In-Home Visits

• Telehealth Services

• Lab & Diagnostic Tests

• Vaccinations

A heartfelt thank you to everyone who attended and contributed to making the opening celebration memorable! Special thanks to Danielle Lanigan and Deeanna Enfinger for their coordination and efforts in partnership with the City of Moncks Corner.

For more information about our services or to schedule an appointment, please contact our clinic supervisor, Danielle Lanigan, at 1-843-872-3894. We look forward to serving the Moncks Corner community and supporting your health journey!

Your Health Partners with WGU to Expand Educational Opportunities

Employees eligible to apply for Healthcare Partner scholarships

COLUMBIA, S.C. (Oct. 25, 2024) — SC House Calls, Inc., DBA Your Health, has signed a collaboration agreement with accredited online Western Governors University to provide its employees with the opportunity to upskill and further their careers by pursuing educational opportunities to advance personal goals and the work of the organization. Through this collaboration, WGU will provide Your Health employees with personalized learning pathways to education, including academic degrees, certificates, and credentials.

Employees of Your Health will now be able to apply for $2,500 scholarships through the WGU Healthcare Partners Fund. WGU offers more than 80 bachelor’s and master’s degrees in the fields of healthcare, business, IT and K-12 education. Tuition is around $4,000 per six-month term and students can take as many courses within a term as they wish, with the consent of their assigned program mentor.

Your Health offers a comprehensive and specialized care model that extends beyond traditional primary care services to meet the healthcare needs of a wide variety of patients, including those with multiple chronic conditions and disabilities. The organization employs more than 2,000 professionals and operates 14 physicians’ offices and 12 Your Health House Calls across South Carolina and Georgia.

“Your Health has long been committed to fostering the most qualified and highly educated workforce in the healthcare space. This unique partnership gives our employees an additional avenue in which to pursue academic pursuits. We are hopeful that by continuing to pave the pathway for our employees with WGU and other higher education partners, we will be able to realize our goal of having one of the most technically trained and competent workforces in the industry.”

— Jimmie Williamson, PhD, LMSW

“We are grateful to partner with Your Health to provide this opportunity to its employees. Our asynchronous, online model is a good fit for working adults who desire pursue their educational and professional goals. With more than 11,000 current students enrolled throughout South Carolina and Georgia, WGU is filling the need of many adult learners.”

— Kimberly K. Estep, Ph.D., Southeast regional vice president for WGU

ABOUT WGU

Western Governors University, the nation’s leading nonprofit, online university, is transforming higher education to be more student-centric, affordable, accessible to all and relevant to the workforce. Established in 1997 by 19 visionary U.S. governors, WGU creates life-changing pathways to opportunity for those underserved by traditional institutions — working adults, historically underrepresented communities, and a diverse, growing number of learners looking for a flexible, online model that better suits their life circumstances. WGU’s competency-based education model allows students to demonstrate mastery as they progress through programs at their own pace.

Accredited by the Northwest Commission on Colleges and Universities, WGU operates in all 50 states and offers more than 80 programs in health, education, technology, and business. WGU serves more than 175,000 students nationwide, with more than 340,000 alumni, and has awarded more than 380,000 degrees. Learn more at wgu.edu. Follow WGU on X at @wgu and on LinkedIn.