Someone Was Unkind to Me...
Incivility – a silent threat, often manifested in subtle snubs, condescending remarks, or passive-aggressive behavior, a subtle yet pervasive issue, is taking a significant toll on employee engagement and patient experience.
Why Shared Knowledge Matters: Patient Perspective By Jennifer Kistler
Your Health cares for our patients when they need it most. Many patients may be feeling overwhelmed when managing their conditions and feel as if they have lost the ability to control much of their lives. Fortunately, Your Health’s patient-centered care model allows each patient’s care team to provide customized care solutions to meet their emotional, mental, social and physical needs.
Silent Care: Timely Communication in Patient Care by Kim Metz, RN
“I had a kidney infection, and no one told me…………”
How would you feel, as a patient, if your lab work came back abnormal and your primary care provider failed to call you and discuss the results?